OPERATIONS MANAGER

About Us

GLO is a premier karaoke entertainment venue offering guests an unforgettable night of music, food, and fun. We're looking for an experienced and hands-on Operations Manager to oversee the day-to-day running of our outlet(s), ensuring smooth operations, high service standards, and strong business performance.

Job Summary

As the Operations Manager, you will be responsible for the overall management of the outlet — from staffing and service quality to cost control and revenue growth. You'll lead department heads (customer service, F&B, technical/AV, housekeeping) and ensure the business runs efficiently while delivering a great guest experience.

Key Responsibilities

• Oversee daily operations across customer service, F&B, technical, and housekeeping teams
• Ensure consistent delivery of high service standards and guest satisfaction
• Manage staffing levels, rosters, recruitment, and performance of department heads and staff
• Monitor and control operational costs, including manpower, inventory, and utilities
• Track revenue, room utilization, and F&B sales; identify opportunities to improve performance
• Ensure compliance with licensing, health, safety, and hygiene regulations
• Coordinate with marketing on promotions, events, and campaigns to drive bookings
• Handle escalated guest complaints and resolve operational issues promptly
• Maintain and improve standard operating procedures (SOPs) across departments
• Manage vendor and supplier relationships (F&B suppliers, AV/technical maintenance, cleaning services)
• Prepare regular operational and financial reports for management
• Support budgeting, forecasting, and business planning

Requirements

• Minimum 5+ years of experience in operations management, preferably in KTV, F&B, hospitality, or entertainment industry
• Proven track record of managing multi-department teams and driving operational efficiency
• Strong leadership, organizational, and problem-solving skills
• Solid understanding of P&L, budgeting, and cost control
• Excellent communication and interpersonal skills
• Flexibility to work evenings, weekends, and public holidays
• Proficiency in English and Mandarin preferred
• Familiarity with POS systems, booking software, and inventory management tools is a plus