Senior Customer Service Representative, Sales GHH

Overall Job Purpose:

Detail, promote and sell MSD’s products to doctors in the private or restructured sector. The main focus of a Professional Medical Representative activities is aimed at increasing sales of MSD products through building relationships with key opinion leaders, physicians, pharmacists within the private/restructured environment. To achieve maximal sales and market share through personal promotion that is targeted and tailored for customers that benefits patient and adheres to MSD’s ethical standards.

Key Responsibilities:

• Achieve Sales Targets, Growth and Share objectives for Vaccines core products

• Support market development and formulary listing for new product

• Utilizes effective time management (e.g pre-call plans) to maximize reach and access to customers

• Effective execution of marketing/promotional plans (conduct group educational meetings, track key account program metrics)

• Effective territory management , deliver of sale force effectiveness and engagement metrics

• Optimize overall sales results performance through effective territory management

• Demonstrate thorough product & disease knowledge; deliver customer presentation professionally

• Proactively find new business opportunities to discuss with sales manager in the assigned territory

• Have strong customer focus and relationship building skills

• Monitoring the approved expenditures versus budget for the territory

Key Requirements:

• Bachelor’s degree required, preferably in science, biomedical science or pharmacy

• Minimum 3 years of relevant experience in relevant field

• Strong interpersonal and good communication skills

• Self-starter, high level of personal motivation and results-oriented

• Have a keen sense of identifying opportunities in the marketplace

• Strong organizational and planning skills with the ability to multi-task and prioritize competing work demands

• A team player with high leadership qualities and ability to work effectively cross-functionally

• Proficiency in MS Office and digitally savvy

• Experience and good track record of establishing strong working partnership with opinion leaders will be an added advantage

• Demonstrated knowledge and understanding of healthcare institutions and commercial managed care; experience selling within healthcare institutions preferred.

• Must have Class 3 Driving License, preferably with own vehicle