Senior/ F&B Retail Supervisor

Job Summary

This position is responsible to assist the Manager on ensuring smooth daily operations in the Salon & Boutique, and providing efficient services to all guests professionally as a customer-focused role. Reporting directly to the Store Manager and indirectly to the Operations Manager, this position will be situated in TWG Tea Salon & Boutique and is required to follow the weekly duty roster as planned out by the Store Manager.

Job Descriptions

• Assist the Assistant F&B Retail Manager in overseeing and ensuring daily smooth Salon & Boutique operations
• Responsible for ordering of goods and supplies, receiving and checking of inventory of goods and supplies
• Responsible for offering a friendly and efficient services to all guests
• Process guests orders to ensure that all items are prepared and served promptly
• Assists in setup and clear down of the front and back of Salon & Boutique operations
• Ensure food safety regulations are followed as according to NEA’s policy
• To ensure neatness and cleanliness of service ware
• Promote and sell our range of products and food and beverage items to walk-in customers
• Perform demonstrations of products
• Attending to customers’ needs, complaints and enquiries
• Handling of cash, POS system and report of take-in-cash when on duty
• Responsible for recording daily sales report, ensuring all food and beverage items and products are accounted for
• To provide guidance, coaching and mentor of new joined service staff

Outlets

• ION
• Takashimaya
• Marina Bay Sands
• Swissotel
• Raffles City
• Airport (Transport provided for opening shift and closing shift)

Welfare & Benefits

• 13th Month Salary
• Meal Allowance
• Performance Bonus
• Birthday Incentives
• Medical Benefits
• Staff Discount
• Festive Gifting

Requirements

• Minimum 2 years' of experience in F&B / Retail Operations, preferably in luxury goods industry
• Welcoming personality
• Good communication and interpersonal skills
• Hands-on and customer-focused role, hence we require someone with drive, efficiency and assertiveness
• High initiative and positive attitude
• Available to work on weekdays, Saturdays and Sundays

Attractive remuneration package with salary that commensurate with relevant experience.

Please upload or send in a detailed RESUME indicating reasons for leaving, last drawn salary, expected salary and date of availability.

Only shortlisted candidates will be notified.