Customer Service Officer

Location:
Singapore

Managed by:
Harold Consultancy

About Our Client

Our client provides a one-stop service covering ocean and air transport, inland haulage, warehousing, distribution, and other areas within international trade and transportation. With a global network and strong connections with major carriers, they deliver customized and reliable freight solutions to a broad client base.

About the Role

Our client is seeking a proactive and detail-oriented Customer Service Officer to join their operations team. In this role, you will take charge of import/export documentation, coordinate with agents, shipping lines, and warehouses, and provide end-to-end customer support. This position is ideal for a responsible team player with logistics or freight forwarding experience who thrives in a fast-paced environment.

Job Description

• In charge of import/export documentation and processing

• Manage shipping documentation (import, L/C, Bill of Lading)

• Provide customer support for shipments, including sending pre-alerts and invoicing

• Offer after-sales support and follow up with clients until the entire transaction is completed

• Handle customer enquiries or complaints

• Send all necessary information and documentation to clients, agents, shipping companies, forwarders, and warehouses accurately and on time

• Liaise with agents and shipping companies on cargo status

• Knowledge of LCL cargo consolidation

• Perform other ad-hoc duties as required
  

Requirements

• Minimum GCE N or O Level

• Responsible, positive attitude, able to work independently and as a team player

• Preferably with logistics, shipping, or freight forwarding experience
  

To Apply (via Harold Consultancy)

For a confidential discussion, please submit your detailed CV to Dennis Wee at [email protected].