Executive

Company Overview

Lim Kee Food Manufacturing Pte Ltd is a leading Singapore-based home-grown food manufacturer with over 20 years of experience. We specialize in high-quality Chinese pau products using the finest ingredients and uphold a culture of respect, integrity, and high performance.

Job Summary

The Customer Service Officer manages client accounts from engagement to fulfillment and accounts receivables. This role drives sales order achievement, delivers excellent service, and supports continuous improvement in customer experience across channels.

Responsibilities

• Manage and maintain accurate client account databases to ensure up-to-date information
• Advise customers on product and service options to support informed purchasing decisions
• Process and issue sales transactions accurately and efficiently
• Tabulate and consolidate clients’ accounts receivables to support financial tracking
• Extract and analyze client and sales data to identify trends and support business decisions
• Communicate and engage with customers daily to address inquiries and provide service support
• Follow standard operating procedures (SOPs) to maintain service quality and compliance
• Participate in project management activities, such as AI Ordering initiatives, to improve customer service processes

Required competencies and certifications

• Commitment to a 6-day work week (Entitled to 1 Sat and all-Sun off per month)
• Basic proficiency in spoken and written English and Chinese to communicate effectively with customers and team members
• Basic knowledge of Excel and computing skills to handle data and transactions