Customer Service Officer

Customers Service Officer

De Beaute, a high-end Aesthetic Beauty, slimming, TCM, certified Category One Wellness & Massage Spa, is looking for professional, customer-focused representatives to join our team.

Salaries: $2300-$3500

Key Responsibilities:

• Customer-oriented with a positive and professional attitude, including handling incoming calls, emails and online chats promptly and professionally.

• Retaining customer satisfaction and retention by rebooking customer enquiries, appointments, orders, feedback and complaints.

• Provide accurate information about our aesthetic facial, slimming, TCM, wellness & massage spa services.

• Proficient in MS Office and POS systems.

• Strong problem‑solving and organisational skills to date with customers and assist with basic troubleshooting or service-related concerns.

• Manage high-end priority or VIP customer cases and escalate matters when necessary.

• Assist in supporting the smooth daily operation of the call centre and outlet's customer service function.

• Prepare customer service reports and share insights to improve.

• Proficient in MS Office and POS systems.

• Work closely with outlet operations teams to ensure a seamless customer experience.

Benefits :

• Attractive salary and commission packages

• Attendance or punctuality incentives

• Overtime pay or time-off in lieu

• Performance or annual bonus

• Annual leave, medical leave, and public holidays

• Career progression paths

Requirements

• Diploma/Degree in Customer Service, Call Centre or related field.

• Minimum 1–3 years of relevant working experience.

• Able to communicate in English & Mandarin to assist Mandarin-speaking customers.

• Excellent communication and interpersonal skills.

• Pleasant, courteous and professional telephone manner.

• Good organisational, follow-up and problem-solving skills.

• Experience in a call centre; if in the beauty, wellness, slimming, TCM wellness or aesthetic industry, it will be an advantage.
  

Working Hours & Location

• Mon-Friday: 10.30 am - 8pm , Sat : 10 am - 6pm (off on Sunday & PH)

• Full-Time basis

• Sun and PH off

Interested candidates please contact to : 8133 3030
Only shortlisted candidates will be contacted.