Store Manager (IMM Jurong)

Company Overview

We are a professional athletic sports footwear and apparel brand from China. We are looking for energetic team members to join us and grow with our brand!

Job Summary

Lead and manage all store operations to enhance customer satisfaction, achieve sales and profitability targets, and develop a high-performing retail team through effective training and leadership.

Responsibilities

• Develop and implement business strategies to increase customer base, boost store traffic, and maximize profitability
• Train, motivate, mentor, and provide feedback to sales staff to consistently meet sales targets
• Deliver excellent customer service to ensure high levels of customer satisfaction
• Manage store administration and ensure compliance with company policies and procedures
• Maintain store appearance and visual merchandising standards to attract customers
• Oversee pricing strategies and control stock levels to optimize inventory management
• Create and manage staff work schedules to ensure adequate coverage and operational efficiency
• Analyze and report on buying trends, customer needs, and store profitability to inform business decisions
• Supervise and train store staff to uphold customer service standards and operational excellence
• Conduct performance appraisals to identify training needs and support employee career development
• Resolve staff and customer issues, including complaints and grievances, promptly and effectively
• Lead the hiring process by interviewing and selecting new employees aligned with store needs
• Provide comprehensive training to new hires on store operations, product knowledge, and service standards
• Deliver ongoing coaching and guidance to employees to enhance performance and professional growth
• Address employee concerns to maintain a positive and productive work environment
• Perform additional duties as assigned to support store operations and business goals

Required competencies and certifications

• Minimum 5 years of experience as a retail Store Manager
• Strong leadership skills with a clear business orientation
• Proficient customer management skills to enhance customer experience
• Excellent organizational and problem-solving abilities to manage store operations
• Effective communication and interpersonal skills to lead and engage staff

If you are energetic, customer-focused, and passionate about retail, we would love to have you on our team!