Customer Engineer

ALG is currently recruiting a dedicated Senior Technical Services Engineer (Aerospace) for our Aerospace MNC Client in Singapore. The successful candidate will provide technical and AOG support for aero engines, resolving in-service issues for airline and military operators in a fast-paced environment.

This role is a permanent opportunity with our client.

Job Responsibilities:

• Provide technical and AOG support to airlines and military operators.
• Interface with Field Support Managers, Customer First Centre (Technical Help Desk) and operators through daily AOG meetings.
• Part of the Programs team for event resolution, screen team meeting, service difficulty reporting, reliability monitoring, and campaigns.
• Lead and provide support on field escape containment.
• Review and draft technical publications, special instructions and service bulletins.
• Able to provide after normal work hours support to urgent field events as required.

Job Requirements:

• Bachelor’s degree in Engineering or equivalent.
• Minimum 5 years’ experience in aero engine aftermarket role.
• Expert level understanding of gas turbine engine operation and maintenance.
• Demonstrated leadership skills with the ability to negotiate with and influence others to drive actions to closure.
• Possess high degree of initiative and judgment in analysis of service and engineering data and translate into action plans and strategy.
• Customer focused and proven customer relationship management skills.
• Possess excellent communication skills and strong business acumen.
• Database management and metrics reporting skills, statistical analysis.
• Project management skills
• Team player, who is motivated, self-driven, flexible and agile

If you meet the above qualifications and are interested in this role, APPLY NOW! Please note that only shortlisted candidates will be contacted.

EA License Number: 11C4379 | Registration Number: R23119425