Customer Service Officer

Masterseals Int. Pte. Ltd is a leading global developer, manufacturer and supplier of precision seals and custom-molded polymer components. We collaborate closely with customers to develop unique, innovative solutions to tomorrow’s challenges. In line with our growth, we are looking for passionate individual to provide backend support to our business growth.

Position : Customer Service Officer

Reporting To : Sales Manager

Location: Tuas

Working Hours: 7.30am to 4.50pm, 5 days work week

Job Scopes:

• Administer sales enquiry, quotation, order entry to invoicing including processing of order return and purchase order.
• Co-ordinate with purchasing, logistics and warehouse to arrange shipment to customer / vendor.
• Monitor orders and communicate order status to customers.
• Ensure on time delivery and provide full set of required documents to customer promptly.
• Ensure proper documentation and all order management processes are in accordance with company policies and guidelines.
• Ensure all invoice vouchers are matched and credit note are filled in proper order.
• Provide administrative support and any other duties as assigned.

Qualifications & Experience

1. At least ‘O’ Levels or equivalent
2. Minimum 2 years' experience in customer service role
3. Proactive and prompt response