Command Centre Operator

Company Overview / Employee Value Proposition

Henderson Security Services is a comprehensive service provider specializing in:

• Unarmed Guarding Services;
• Concierge Services;
• Supply of Building Technicians;
• Installation of Surveillance Equipment.

With a commitment to reliability and professionalism, Henderson Security Services supports clients across various sectors by ensuring safe, clean, and well-maintained environments.

Job Summary

You will work in a Security Command Centre to monitor and analyze real-time operation events, manage communications with sites and personnel, and coordinate responses to security alerts to maintain safety and service quality.

Responsibilities

• Monitor and analyze real-time operation events to identify and escalate security issues promptly
• Track attendance records of on-ground officers and prepare detailed reports for management
• Maintain 24-hour communication with all sites, supervisors, and managers to ensure operational coordination
• Manage remote access control points and administer clearance for persons and vehicles according to protocols
• Monitor alarm alerts and activate response teams, then prepare operation completion reports
• Monitor video analytics CCTV and respond following established procedures
• Perform inbound and outbound calls to maintain customer service and support communication needs
• Manage and resolve client enquiries to ensure customer satisfaction
• Record and log all daily occurrences accurately for operational tracking
• Manage deployment of ground officers to sites to meet contractual requirements
• Perform other duties assigned by the Command Centre Operations Manager
• Work 12-hour shifts including weekends and public holidays as per roster
• Communicate fluently in English, both spoken and written
• Use Microsoft Office applications (Word, Excel, Outlook) and email proficiently to support daily tasks

Required competencies and certifications

• Minimum SSO PWM Rank