Pharmacy Retail Assistant

• Assist Retail Supervisor to achieve sales targets for our retail pharmacy
• Provide good customer service and respond to customers’ queries and feedback in a timely manner
• Promote product offerings and make recommendations that suit customers’ needs
• Arrange delivery of products for subsidised patients and process subsidies
• Responsible for the opening and closing of pharmacy
• Maintain store cleanliness and ensure all in-store merchandise is well displayed and their price tags are up-to-date
• Operate POS systems for payments, discount, refunds and exchanges
• Ensure accuracy in handling float, cash and transactions
• Report any discrepancies in revenue to Pharmacy Manager
• Maintain adequate inventory levels and ensure that inventory is rotated in FEFO order
• Monitor expiry date of inventory
• Generate PO and perform stock receipt in an accurate and efficient way
• Ensure proper documentation is provided as per SOP, including price change updates and credit notes
• Handle the sales of rehabilitation equipment working closely with other staff, suppliers and clients
• Collect payment and order subsidized rehab items / check stock with supplier / arrange delivery
• Handle email exchanges between suppliers, clients, and staff, and provide information/ quotations
• Ensure proper documentation is provided as per SOP
• Generate PO, perform stock receipt accurately and on a timely basis, manage inventory, update catalogue
• Provide cover for Retail Supervisor when necessary
• Participate in quality improvement projects that drive towards work efficiency and zero-wastage
• Participate in hospital related activities e.g. community-based projects
• Perform other job related duties as assigned

Requirements:

• Min GCE O level
• WSQ Diploma in Retail (Retail Operations) is preferred
• Min 1 year of relevant experience in retail setting
• Proficient in MS Word, Excel and Email
• Experience in business development or sales will be highly advantageous
• A team player with good interpersonal and communication skills
• Adaptable, proactive, meticulous and able to handle stress and multiple deadlines