BUSINESS DEVELOPMENT AND OPERATIONS MANAGER

Job Summary

The Business Development & Operations Manager (Singapore) drives revenue growth and ensures seamless execution of inbound B2B tours, corporate MICE, and leisure travel programs for the Destination Management Company (DMC) division, focusing on South East Asia and India markets.

Responsibilities

• Secure partnerships with outbound tour operators, corporate clients, and MICE planners across India and South East Asia to generate new inbound B2B sales leads
• Design custom, competitive inbound Singapore itineraries, rate sheets, and formal RFP responses to meet client needs
• Analyze regional travel trends to develop new revenue streams and specialized destination packages
• Represent the company at travel trade shows and sales missions to expand the international partner network
• Oversee daily inbound logistics including transport fleets, hotel check-ins, and sightseeing schedules to ensure flawless tour execution
• Maintain high service delivery standards across ground operations, tour guides, and local vendors through quality assurance practices
• Act as senior on-ground contact to resolve real-time operational issues, flight delays, and scheduling emergencies calmly and efficiently
• Negotiate competitive rates and allocations with Singapore hotels, transport providers, and attractions to secure optimal inventory and pricing
• Monitor booking costs against sales revenue to maintain corporate profit margins and protect company profitability
• Deliver structured updates on pipeline health, operational volume, and cost control to the GM Sales & Operations
• Train and oversee a dedicated field team and coordinators to manage high-volume seasonal peaks smoothly
• Build and maintain strong relationships with Singapore-based hospitality suppliers, hotels, and attractions to support business growth

Required competencies and certifications

• Minimum 5 to 7 years of combined sales and operations experience within a Singapore DMC or inbound travel agency
• Deep understanding of buying behaviors, travel preferences, and dietary needs of travelers from India and South East Asia
• Established network of regional travel buyers and Singapore hospitality vendors
• Proficiency in CRM platforms, inbound tour operator software, and Microsoft Office (Excel & PowerPoint)
• Complete business fluency in written and spoken English

Preferred competencies and qualifications

• Proficiency in regional Indian or South East Asian languages to enhance communication with target markets