Solution Architect / Business Analyst Consultant (Microsoft Dynamics 365 Customer Insights)

Required Qualifications

• Degree in Information Technology, Computer Science, Engineering, Information Systems, or related discipline.
• Microsoft Certified preferred:
• Power Platform Solution Architect Expert
• Dynamics 365 Functional Consultant or equivalent
• Business Analysis certification (CBAP, CCBA or equivalent) preferred.
• TOGAF certification preferred.

Experience

• Minimum 7 years of solution architecture and business analysis experience.
• Minimum 5 years of Microsoft Dynamics CRM / Dynamics 365 implementation experience.
• Proven experience in Microsoft Dynamics 365 Customer Insights projects.
• Experience leading requirement gathering and business transformation initiatives.
• Experience with enterprise integration and cloud-based platforms.
• Experience in higher education, public sector or customer engagement solutions preferred.

Technical Skills

Microsoft Technologies

• Microsoft Dynamics 365 Customer Insights
• Microsoft Dynamics CRM
• Microsoft Dataverse
• Power Apps
• Power Automate
• Power Pages
• Power BI
• Microsoft Entra ID
• Azure Services

Integration Technologies

• REST APIs
• Azure API Management
• Azure Functions
• Data Integration Services

Business Analysis Tools

• Business Process Modelling (BPMN)
• Process Mapping
• Requirement Management
• User Story Development
• Gap Analysis
• Wireframing and Prototyping

Deliverables

Business Analysis Deliverables

• Business Requirements Document (BRD)
• Functional Specifications
• Use Cases
• User Stories
• Process Flow Diagrams
• Gap Analysis Assessment
• User Acceptance Test Scenarios
• Business Sign-Off Documents

Architecture Deliverables

• Solution Architecture Document
• High-Level Design
• Low-Level Design Review
• Integration Design
• Security Design
• Data Migration Strategy
• Data Model Design
• Environment Strategy
• Technical Governance Documents
• Go-Live Readiness Assessment

Preferred Experience

• Alumni Management Systems
• CRM & Customer Engagement Platforms
• Marketing Automation Solutions
• Education Sector Systems
• Student Information Systems
• Event Management Platforms
• Digital Identity & Membership Solutions
• Power Platform Enterprise Implementations