Customer Service Officer / Receptionist #startfresh

Company Overview

Little Splashes Aquatics offers swimming lessons for infants from 3 months old and above, focusing on water confidence, safety, and survival skills. We provide swim lessons in our indoor heated pool using mineral water, and lessons have small student-to-teacher ratios.

Job Summary

You will manage daily administrative tasks, handle enquiries and sales, and support communication with students, parents, and staff to ensure smooth centre operations.

Responsibilities

• Process daily administrative tasks including fee collection, student registration, and attendance record verification to maintain accurate centre records
• Communicate effectively with maintenance staff to coordinate facility upkeep and resolve issues promptly
• Respond to new sales enquiries to support enrolment growth and customer engagement
• Liaise with existing students and parents to address questions and provide timely information
• Monitor and manage supplies inventory by checking stock levels, placing orders, and verifying receipt of supplies to ensure operational readiness
• Use Microsoft Office applications competently to complete administrative and communication tasks efficiently

Preferred competencies and qualifications

• Diploma or ITE certification to support administrative and operational duties
• Strong interpersonal and communication skills to engage with diverse stakeholders
• Meticulous, organized, and efficient work habits to maintain smooth centre operations
• Flexibility to work a 5-day week including compulsory weekends and Public Holidays to meet centre scheduling needs