Customer Service Executive

STOREFRIENDLY GROUP

• leading provider of self-storage and related services in Singapore
• offering customers clean, secured, 24/7 access convenience and climate controlled short and long term self-storage solutions
• multiple branches
• the Group just acquired the 6th building for further expansion

Join Storefriendly Group as a CUSTOMER SERVICE EXECUTIVE to support customers in selecting storage solutions, managing rental agreements, resolving service issues, and maintaining branch operations in a friendly and professional environment.

Responsibilities

• Handling on-site viewings: Assessing customers' storage needs and recommending suitable storage units, services, or merchandise.

• Transaction Processing: Sign-ups, payments, move-ins, move-outs and merchandise sales.

• Problem-Solving, Escalation & De-escalation: Addressing customer complaints in real-time, requiring a high level of composure and immediate conflict resolution skills.

• Inventory & Asset Control: Stock requisition and organization of merchandise and marketing materials.

• Site Management and Maintenance: cooperate and/or coordinate with relevant departments and/or vendors, scheduling and overseeing routine checks and maintenance for building systems.

• Administrative Support: Maintaining accurate records of interactions, sales and inventory.

Preferred competencies and qualifications

• Active Listening & Empathy: Understand both verbal and non-verbal cues to understand customer needs.

• Critical Thinking & Adaptability: Prioritize urgent tasks over routine administrative tasks especially during high-traffic periods.

• Willingness to Learn: To better understanding of the products, services and systems.

• Personality and Professional Presentation: Cheerful and friendly as brand ambassador of the STOREFRIENDLY Group.

• Qualifications and Experience: At least GCE 'N" or "O" Level and 1 year of work experience (preferably in sales or customer service roles).

Working Hours

5 days work week, Sunday and Public Holiday off
Monday - Saturday 0900 - 1830 or 1030 - 2000 with 1 rotational day off

Work Location

• West and Central - Jurong East, Clementi, Leng Kee or Bukit Merah
• East - Hougang, Paya Lebar, Ubi or Bedok

Benefits

• Training (internal, OJT, external and mentorship)
• Attractive Incentives based on branch achievements
• 14-18 days annual leave
• Annual Performance Bonus and Increments
• Good career progression

Please submit your resume with contact details, expected salary and earliest availability.