Operation Manager

Operations Oversight

• Supervise and ensure smooth daily operations across multiple stalls/outlets.
• Maintain consistency in service, food quality, and hygiene standards.
• Conduct regular audits on cleanliness, safety, and compliance with SFA regulations.

Staff Management & Support

• Plan and manage staff schedules, ensuring adequate manpower coverage.
• Step in to cover operations on staff off-days, including cashiering, drinks stall, or floor supervision when required.
• Train, motivate, and mentor staff to maintain service quality.

Performance & Reporting

• Monitor stall performance, overall sales trends, labour cost, and daily operational KPIs.
• Identify areas of improvement and implement practical productivity initiatives (e.g., manpower scheduling, workflow efficiency, equipment uses).
• Prepare and submit regular reports on outlet operations and performance to management.

Customer & Community Engagement

• Handle customer feedback and resolve issues on the ground.
• Build rapport with stallholders, regular customers, and nearby community.

Business Support

• Support new stall setups and assist with outlet openings when required.
• Coordinate with stallholders on menu rollouts, seasonal promotions, and community-driven campaigns.
• Ensure consistency in promotions, pricing, and operational standards across outlets.

Requirements

• Prior experience in F&B operations, preferably in a coffeeshop or food court setup.
• Hands-on and flexible, willing to cover frontline roles when necessary.
• Familiarity with manpower scheduling, SFA hygiene standards, and basic cost control.
• Good interpersonal and problem-solving skills.
• Willingness to work shifts, weekends, and public holidays when required.

Salary & Benefits

• Base Salary Range: SGD 3,000 – 4,000 / month (depending on experience and scope)
• Performance-based incentives (linked to outlet performance / rental collection targets)
• Transport allowance (if covering multiple outlets)
• Career growth opportunities within the group