Applications Engineer

Job Summary

The Applications Engineer role is designed to provide comprehensive technical support and training services across the Southeast Asia region and will be based in Singapore. This position serves as a key technical resource for systems integrators, consultants, distributors, and end users, ensuring the effective deployment and operation of AV/IT solutions. The engineer is responsible for resolving hardware and software issues, supporting system design and commissioning, and delivering structured training programs aligned with Q-SYS and other specialist platforms.

Key Tasks & Responsibilities (Essential Functions)

Technical Support

• Provide post-sales support for hardware and software issues across AV/IT platforms.
• Diagnose and troubleshoot complex system issues including programming, commissioning, and network configuration.
• Escalate unresolved issues to internal teams and ensure timely resolution
• Maintain detailed documentation of technical issues, resolutions, and best practices.
• Collaborate with internal departments to improve product performance and customer experience.
• Actively involved in the upgrades and testing processes for the Experience Center, contributing to its enhanced functionality and overall performance.
• Assist with pre-sales system design, specification, and solution architecture.

Training & Enablement

• Deliver technical training courses and product seminars to partners, consultants, and end users.
• Support the development and localization of training content for Q-SYS and other specialist platforms.
• Present confidently to small and medium-sized audiences, adapting content for technical and non-technical stakeholders.
• Comprehensive training support to distributors, covering new training materials, updated syllabus and assistance with class arrangements.
• Provide assistance for both internal and external partner events, ensuring smooth coordination and successful execution.

Customer Engagement

• Build and maintain strong relationships with channel partners and end users across Southeast Asia.
• Gather and relay customer feedback to inform product development.
• Represent the company professionally in meetings, industry events, and cross-functional collaborations.

Skills And Minimum Experience Required

• Bachelor's or diploma in a relevant field such as Electronics, Sound Engineering or similar is highly valued for this role.
• Minimum 2 years’ experience in professional AV, IT infrastructure, or related industries
• Proven experience in technical support, systems engineering, or commissioning roles
• Experience with third-party AV control integration and scripting (e.g., LUA)
• Experience in AV network setup, along with a solid understanding of network topology, protocols and infrastructure
• Excellent troubleshooting initiative paired with an analytical mindset to approach and resolve issues effectively
• Fluent in written and spoken English
• Exceptional problem-solving and analytical skills
• Detail-oriented with strong organizational capabilities
• Excellent verbal and written communication skills
• Confident presenter with natural gravitas
• Collaborative team player with the ability to work independently
• Professional demeanor and discretion in handling sensitive information

Preferred Skills And Experience

• Familiarity with AV design tools such as EASE, smart, etc
• AV industry certifications: CTS, CTS-I, CTS-D
• IT networking certifications: CCNA, CCDA
• Q-SYS Level 2, Quantum certification