Product Manager

JD:
Product Ownership & Discovery

• Own multiple product capabilities and epics end-to-end, shaping the product roadmap

and priorities from discovery → delivery → launch → measurement and iteration.

• Understand user and business problems, define desired outcomes and success

measures before committing to solutions.

• Use user research, data, experimentation and feedback to validate assumptions and

inform product decisions.

• Translate product opportunities into clear hypotheses, user stories and acceptance

criteria, and maintain a prioritised product backlog.

• Design user-centric experiences for consumer-facing digital and mobile products,

working with UX/UI teams to create intuitive journeys that fit naturally into users’ daily

lives.

• Make trade-offs based on user value, business impact, evidence, technical feasibility

and effort.

Product Delivery & Execution

• Be accountable for delivery of your product areas, including scope, timeline, quality,

risks, dependencies and operational readiness.

• Work closely with Engineering, Design, QA, Operations and vendors to deliver iteratively

using Agile/Scrum practices.

• Manage delivery plans, milestones and RAID items, proactively resolving issues and

escalating early with options and recommendations.

• Define and track product success metrics such as adoption, engagement, retention and

behavioural outcomes, using product analytics, user feedback and experiments to

validate hypotheses and drive continuous improvement.

Vendor & Stakeholder Management

• Retain product ownership and accountability even where delivery is supported by

external vendors.

• Set clear direction, priorities and expected outcomes for vendors rather than acting as

an intermediary between stakeholders and delivery teams.

• Critically evaluate vendor recommendations and manage delivery performance,

commitments, risks and dependencies.

• Align business, technology and other stakeholders towards common product outcomes

and communicate progress, risks and trade-offs clearly.

Governance, Risk & Compliance

• Ensure product delivery complies with applicable government policies, security, data

protection, privacy and operational requirements.

• Identify and manage product, delivery and operational risks throughout the product

lifecycle.

• Work with Engineering, Security, Architecture and relevant governance teams to ensure

appropriate controls and requirements are incorporated into solutions.

• Maintain appropriate documentation, traceability and governance while balancing

compliance requirements with user experience and delivery effectiveness.

Team & Product Culture

• Operate as an owner, not a coordinator — proactively identify problems, challenge

assumptions and drive issues towards resolution.

• Collaborate across Product, Engineering, Design, Data, Operations and vendors without

rigid role boundaries.

• Contribute to continuous improvement, knowledge sharing and stronger product

practices across the team.

• Demonstrate increasing ability to operate through ambiguity, influence stakeholders

and take ownership of larger and more complex product areas.

[What We Are Looking For]

• Minimum Qualification: Diploma / Degree in IT or related discipline.

• At least 3 years of relevant experience in product management or digital product

delivery, with experience owning and shipping digital products or capabilities.

• Strong outcome-oriented product thinking — able to frame problems, define success

measures and prioritise based on evidence and impact rather than simply delivering

requirements.

• Experience owning product capabilities from discovery and backlog management

through delivery, launch and iteration.

• Strong execution discipline, including management of scope, timelines, risks,

dependencies, stakeholders and vendors.

• Experience working with Agile product development teams and good understanding of

Agile/Scrum practices.

• Strong analytical, problem-solving, stakeholder management and communication

skills.

• Proactive and collaborative mindset, with the ability to challenge assumptions

constructively and work beyond strict role boundaries.

• Comfortable operating through ambiguity and able to bring structure and clarity to

complex problems.

• Experience working with external technology vendors while retaining internal ownership

of product decisions and outcomes.