Loss Prevention Officer (Contract 1 Year)

About The Company

We have partnered with one of the leading retail groups in Singapore with a strong presence across multiple store formats islandwide. With a portfolio of well-established brands, the business continues to grow and adapt, serving diverse customer segments though its network of over 50 outlets.

Job Summary

The successful candidate will be responsible for minimizing theft and fraud in the supermarket by monitoring store activity, conducting investigations, enforcing company policies, and ensuring the safety and security of customers and staff. This role requires attention to detail, strong observational skills, and a commitment to upholding ethical standards.

This role follows a 5.5 work-week.

Key Responsibilities

• Monitor surveillance systems (CCTV) to detect and deter theft, fraud, and other suspicious activity.
• Conduct routine patrols of the store and distribution centres, including sales floors, stockrooms, and loading docks.
• Apprehend individuals engaged in shoplifting or internal theft, following company protocols and legal guidelines.
• Prepare detailed and accurate incident reports and maintain logs of security-related activity.
• Collaborate with law enforcement and other security personnel as needed.
• Assist in the investigation of employee dishonesty, policy violations, or inventory discrepancies.
• Monitor point-of-sale transactions to detect potential fraudulent activity.
• Educate and support store employees in loss prevention awareness and techniques.
• Ensure all loss prevention equipment is operational and report any malfunctions.
• Respond to emergencies such as theft, medical incidents, or disturbances within the store.
• Maintain a visible presence in high-risk areas to deter potential loss.
• Any other adhoc duties as assigned.

Qualifications

• Minimum 2 years of experience in retail loss prevention.
• Prior experience in retail loss prevention, security, or law enforcement preferred.
• Sharp observational and decision-making skills.
• Knowledge of security systems and surveillance equipment.
• Excellent communication and interpersonal skills.
• Ability to remain calm under pressure and handle sensitive situations professionally.
• Must be able to work flexible hours, including evenings, weekends, and holidays.
• Physical ability to stand or walk for extended periods and perform apprehensions if necessary.