Assistant Operations Executive

An On-Site Assistant Operations Executive oversees and manages cleaning operations at client sites, ensuring high-quality services and client satisfaction.

Key Responsibilities:

1. Manage cleaning staff: Managing and oversee a pool of cleaners, replace headcount at site if needed.

2. Ensuring quality standards: Monitoring and maintaining high cleaning standards, adhering to client requirements.

3. Client communication: Building and maintaining relationships with clients, addressing concerns, and gathering feedback.

4. Scheduling and planning: Update cleaning schedules, allocating resources, and planning workflows to HQ.

5. Inventory management: Managing cleaning supplies, equipment, and materials.

6. Health and safety: Ensuring compliance with health and safety regulations, protocols, and client-specific requirements.

7. Performance monitoring: Evaluating staff performance, providing feedback, and identifying areas for improvement.

8. Issue resolution: Resolving issues, complaints, or conflicts that arise during cleaning operations.

Skills and Qualities:

1. Leadership: Ability to motivate, guide, and manage cleaning staff.

2. Communication: Strong verbal and written communication skills for interacting with clients, staff, and management.

3. Problem-solving: Ability to resolve issues, think critically, and make decisions.

4. Attention to detail: Ensuring high-quality cleaning services, attention to detail, and adherence to client requirements.

5. Time management: Effective time management, prioritization, and organization skills.

Goals :

1. Client satisfaction: Ensuring high client satisfaction ratings, building strong relationships, and retaining clients.

2. Quality standards: Maintaining high-quality cleaning standards, adhering to client requirements, and exceeding expectations.

3. Operational efficiency: Optimizing cleaning operations, managing resources, and reducing costs.

4. Staff performance: Developing, training, and motivating cleaning staff to improve performance and productivity.