Field Services Engineer

We’re hiring a Field Service Engineer for a leading semiconductor company!

DESCRIPTION:

Field Service Engineer (FSE) duties include providing daily ongoing support of customer equipment, inspecting and installing assemblies and components, inspecting equipment and conducting research on site in order to solve problems quickly and report on project status. FSE’s will ensure that everything works smoothly and engineering designs are being followed. This position is responsible for ensuring the highest level of customer satisfaction by anticipating and meeting the customer’s operational needs and commitments.

ESSENTIAL DUTIES:

Provide timely, professional, and courteous field service and technical product support to key customers.

Provide support with component research and troubleshooting, repair, installation, preventative maintenance, and coordinating the ordering and installation of spare parts.

Perform equipment installation based on manufacturing specification.

Provide technical support for manufacturing and engineering by discussing details of component/sub- system specifications with customers during onsite visits or by telephone/video conferences.

Assisting writing, reviewing, and updating installation, operation, and maintenance manuals for systems in the customer install base.

Onsite at FM facilities or customer locations (100%).

Follow standard procedures to escalate unresolved issues at the customer site.

Prepare accurate and timely reports and ensure proper recording and closure of all issues.

Document tool issues and develop the best-known-method (BKM) for troubleshooting cases. Share experiences to the team and contribute to the BKM system.

Support R&D projects to improve system performance. Review, forward, and discuss technical experience with R&D.

Obtain knowledge of the organization’s products and services.

Provides Engineering/Quality approved customer training.

Comply with applicable environmental, health and safety laws and regulations, Company policy and accepted safe work practices.

Perform additional related duties as assigned.

EDUCATION AND/OR EXPERIENCE REQUIRED :

Requires 5-7 years’ experience in maintenance and troubleshooting of semiconductor process equipment. Experience with plasma etching and plasma deposition systems preferred.

Require Degree in Engineering (Mechanical, Electrical). Associate level or higher or equivalent work experience.

Team player with excellent people/relationship skills, mechanical skills and problem-solving abilities.

Strong writing and communication skills