Clinic Assistant (Eye Clinic)

Job Summary

The Clinic Assistant supports the daily operations of the eye clinic by assisting ophthalmologists and optometrists, preparing patients for examinations, maintaining clinical equipment, and ensuring a smooth and efficient patient experience.

Key Responsibilities

Patient Care & Assistance

• Greet and guide patients through clinic procedures
• Prepare patients for eye examinations and treatments
• Assist doctors during consultations and minor procedures
• Perform basic pre-test procedures – Vision eye test etc
• Ensure patient comfort and safety at all times

Clinical Support

• Clean, prepare, and maintain ophthalmic instruments and examination rooms
• Sterilize equipment according to clinic protocols
• Assist with administering eye drops under supervision
• Monitor and restock medical supplies- Stock Inventory

Administrative Duties

• Schedule appointments and manage patient flow
• Maintain accurate patient records and documentation
• Handle billing, insurance forms, or payments if required
• Answer phone calls and respond to patient inquiries

Patient Care Counsellor

• Address patient concerns, fears, and questions with empathy
• Assist with scheduling surgeries and follow-up appointments
• Provide information regarding hospital stay, recovery time, and lifestyle adjustments
• Maintain patient confidentiality and accurate medical records
• Support patients in understanding treatment costs, insurance, and payment options
• Assist patients in their surgery pre-authorisation submission

General Duties

• Follow clinic policies, hygiene standards, and safety regulations
• Support the clinic team with daily operational tasks
• Maintain confidentiality of patient information

Qualifications & Requirements

• Min. GCE 'O' Level
• Previous experience in a clinic or healthcare setting preferred
• Basic knowledge of eye care or willingness to learn
• Good communication and interpersonal skills
• Ability to work in a fast-paced environment
• Attention to detail and strong organizational skills

Skills & Competencies

• Patient-centered attitude
• Basic computer and record-keeping skills
• Ability to multitask and prioritize tasks
• Teamwork and professionalism