Service Associate (Barista)

The Service Associate is expected to lead shift execution with operational confidence, ensuring quality, inventory control, and team support.

Responsibilities:

1. Shift & Store Operations

• Independently manage assigned shifts, ensuring SOP compliance, consistent product quality, and timely handling of unexpected operational issues.
• Execute store opening and closing procedures according to company standards.
• Enforce store tidiness and hygiene in all customer-facing and back-of-house areas to ensure compliance with SOPs and cleanliness standards.
• Safeguard store assets and materials during shift operations and escalate issues when needed.
• Perform other duties as assigned by the store leadership team.

2. Inventory & Resource Management

• Assist in stock estimation and ordering, especially around shift-specific material use and waste reduction.
• Track product losses and discrepancies during shifts and report findings for cost control.
• Estimate material usage and expected loss to support efficient inventory planning and reduce waste.
• Support stock takes and warehouse organization and maintain cleanliness and accessibility of supplies

3. Product & Visual Standards

• Ensure bar production quality, consistency, and adherence to product presentation standards.
• Implement merchandise display guidelines accurately and ensure visual standards are maintained during each shift.

4. Events & Operational Awareness

• Support the execution of in-store event procedures and activities.
• Develop familiarity with the surrounding commercial area and customer demographics to support operational awareness.

5. Team Support & Training

• Actively participate in training and mentoring of Junior Associates, supporting their skill development and helping to uphold brand and service standards.

Requirements:

• More than 2 years of work experience in F&B or retail industries.
• Skills: Coffee making, Certain knowledge in Bakery and Brunch.
• Fluent English proficiency.
• Strong interpersonal, communication, and execution skills.
• A proactive drive to learn.
• Genuine passion for coffee, food, or baking.
• A strong work ethic.