Customer Service Officer

STEP UP TO A FITTER CAREER

Fitness First prides itself as one of the largest fitness brands in the world with 14 Fitness First Clubs in Singapore alone. With an unrivalled network of clubs across the island, we provide a range of proprietary group fitness classes, workout options enhanced with the latest technology, and club facilities that will complete your fitness experience.

The Customer Service Officer will be responsible for providing outstanding customer service to our members, assisting with inquiries, and ensuring the overall satisfaction of our members.

WHAT'S IN FOR YOU?

*Entry level candidates are welcome to apply

*Competitive Remuneration package

*Complimentary Gym Membership

*Comprehensive and Inclusive training and development programs provided

Key Responsibilities/Duties:

• Greet members and visitors in a warm and friendly manner as they enter the gym.
• Assist members with inquiries regarding membership plans, class schedules, equipment usage, etc.
• Provide assistance to prospects and highlight key features and amenities.
• Process membership sign-ups, renewals, and cancellations accurately and efficiently.
• Monitor gym facilities to ensure cleanliness, safety, and compliance with health and safety regulations.
• Respond to member feedback and concerns promptly and professionally, escalating issues as needed.
• Administrative duties - maintain accurate records of member interactions, transactions, and feedback in the gym's database.

Requirements:

• Passionate in Fitness.
• Possesses a high level of professionalism, honesty, integrity and excellent work ethics.
• Able to commit to shifts work including PH/weekends.
• Pro-active, work well independently and in a team.
• Performing basic administrative duties - good knowledge of Microsoft Office and computer literacy.
• Provide exceptional customer service.

What are you waiting for? Click apply now to pursue your passion and career with Fitness First!