Executive, CARES

Job Responsibilities

• Identify and assess clients’ needs in order to provide solutions and manage the service offerings
• Gather social and financial background of the resident and/or the family and liaise with multi-disciplinary teams on the continuing care for residents
• Obtain financial information from residents and family members and compute their eligibility for subsidy for residents
• Single Point of Contact and liaison for residents, family and healthcare institutions to co-ordinate referrals and process applications of potential residents
• Administrative duties from handling referrals, enrolments, enquiries and admissions to discharges
• Ensure proper documentation of case files, referrals and other related documents for case management and audit purposes
• Perform data entry and update information regularly to ensure accuracy of database
• Submit relevant reports and information to the management
• Develop and maintain effective communication resources to promote the business and services
• Build effective relationships with medical institutions, physicians and specialists, relevant government bodies with the objective of increasing our utilization and capacities of our facilities
• Market the services through relationship management, facilities familiarization trips and close customer support
• Assist in establishing, implementing and reviewing policies, procedures and protocols to ensure smooth and effective execution and performance of all marketing and advertising programs
• Any other duties/ projects as assigned by the supervisor

Job Requirements

• Minimum 1 year of relevant experience in customer service/ social service/ healthcare will be preferred
• Diploma qualification
• Service orientated with good interpersonal and communication skills
• Dynamic team player with integrity and commitment
• Proactive and self-motivated