Order Fulfilment Assistant

About the Position:

The position supports the Order Fulfillment Executive, warehouse staff and delivery partners to ensure timely and accurate order fulfillment. This role offers a great opportunity for individuals looking to start their careers in logistics. It is ideal for candidates who thrive in a fast-paced environment, enjoy problem-solving and are eager to learn.

Job Description:

Order Management

• Assist the Order Fulfillment Executive in processing and tracking local and export orders.

• Input orders into the ERP system, generate picking slips and verify accuracy.

• Update assembly-related information in the ERP system to ensure real-time order tracking.

Delivery Coordination

• Plan and oversee delivery schedules to meet customer expectations and deadlines.

• Coordinate with warehouse and production teams to ensure orders are prepared for dispatch.

• Arrange outbound shipments, track deliveries, and address any logistics-related issues.

• Liaise with couriers and delivery personnel to ensure timely and accurate order fulfillment.

Customer Communication

• Provide real-time order status updates to customers, including Proof of Delivery (POD).

• Respond promptly to customer inquiries regarding delivery status and resolve concerns.

Inventory Support

• Assist with annual stock-taking activities to ensure inventory accuracy.

• Maintain up-to-date inventory records and report discrepancies.

Team Collaboration

• Partner with cross-functional teams to enhance fulfilment processes and resolve operational challenges.

• Support the Order Fulfilment Executive with ad-hoc tasks and special projects as needed.

Requirements:

• O Level / Nitec / Diploma or equivalent.

• At least 2 years of experience in order fulfillment, logistics, or supply chain management are a plus.

• Entry-level candidates are welcome to apply.

• Basic proficiency in MS Office applications.

• Strong organizational skills and the ability to juggle multiple tasks effectively.

• A proactive approach to problem-solving and the ability to perform well under pressure.

• A keen eye for detail and a commitment to maintaining accuracy.

Other information: Learning opportunity, lean organization, AWS & Performance bonus, training will be povided.