Associate Manager, Technical Account Management

Red Hat Services is looking for an Associate Manager, Technical Account Management in Singapore.

In this role, you will oversee a team of Technical Account Managers (TAMs) in Singapore and translate the goals and strategies into scalable architectures that provide outstanding business values and customer experiences. You will ensure TAM practices aligned with customer needs, working closely with key regional accounts, and tailoring TAM practices to fit the market requirements. You will continue developing the team and positioning the team to meet customer-centric organizational goals, allocating resources to solve customer problems, recommending the implementation of our operational workflow, and ensuring the needs of the business are met.

What Will You Do:

• Manage and lead a team of Technical Account Managers in Singapore

• Provide mentorship, direction, and skill development to your team members to maximize engagement and develop deep technical and customer skills

• Provide input on strategies required to meet organizational goals and mentor for specific technical or process areas

• Closely working with APAC TAM Leadership Team and ASEAN Services Leadership Team for strategies and initiatives in the region.

• Become a TAM champion for the sales team within the region and support TAM value proposition.

• Engage with customers for delivering seamless renewals and growth

• Manage escalations in collaboration with local Sales and Services leaders and the Support Organization.

• Foster cross-functional cooperation and collaboration to achieve a high level of customer satisfaction.

• Participate in hiring processes and cultivate a pipeline of talented candidates

• Travel as necessary to visit customers and partners and attend conferences and other events if applicable.

What Will You Bring:

• Experience in leading a team in a customer success, support engineering, or customer services organization in a technology-oriented environment

• Excellent interpersonal skills and ability to inspire, coach, and motivate team members

• Ability to translate strategic plans into communication and implementation plans; experience in guiding significant change and management activities

• Ability to interact effectively and diplomatically throughout all levels of a company with associates with diverse backgrounds

• Excellent written and verbal communication skills in English; Ability to interact courteously and effectively with customers, partners, and third-party vendors

• Excellent critical thinking skills with the ability to make a timely decision

• Ability to learn and apply new skills; ability to quickly process and effectively share knowledge

• Commitment to customer service and to providing the best customer experience possible

• Familiarity with Red Hat's portfolio of offerings and subscription business model

• Knowledge of open source software solutions and open source as a business model

• The ability and experience working in a matrix working environment