manager

Massage Shop Manager Responsibilities

**Shop Operations Management**

Responsible for daily business arrangements, ensuring smooth shop operation.

Develop and implement service processes and standards.

Staff Management

Recruit, train, and evaluate massage therapists and service personnel.

Schedule, manage attendance, and performance to improve team efficiency.

Customer Service

Handle customer inquiries and complaints to ensure customer satisfaction.

Maintain good customer relationships and increase repeat business.

Finance & Sales Management

Supervise cashier operations, accounting, and cost control.

Develop promotional activities and membership programs to increase sales.

Hygiene & Safety

Ensure a clean and hygienic environment that meets hygiene standards.

Supervise equipment use and maintenance to ensure safety.

Marketing & Promotion

Plan and execute online and offline promotional activities.

Establish partnerships with surrounding businesses and communities to expand customer base.

Strategic Planning

Analyze market trends and propose improvement and development suggestions.

Develop long-term goals to enhance brand influence.