Airfreight Customer Management Officer

1. Cargo & Shipment Handling

• Verify cargo clearance permits and cargo conditions prior to release to the delivery team.
• Perform checks to ensure all approvals and documentation are in place before shipment release.

2. Shipment Coordination & Follow-Up

• Track and follow up on shipments with customers, carriers, co-loaders, transporters, and overseas agents.
• Handle bookings, shipment tracking, and provide timely updates to clients.

3. Documentation & Communication

• Prepare and manage airfreight documents.
• Handle documentation and correspondence with customers to ensure smooth communication and service delivery.

4. Coordination & Liaison

• Coordinate effectively with carriers, vendors, and internal teams to ensure operational efficiency.

5. Data Entry & System Management

• Accurately input shipment details, invoices, and other relevant information into the in-house operations system.

6. Operational Support

• Provide general support to the operations team as needed, contributing to the team's overall performance and workflow.

Requirements:

• Bachelor's degree, preferably in Business Administration, or a related field.
• Ability to maintain composure and professionalism when dealing with stressed or upset customers.
• Strong proficiency in Microsoft Office applications (Excel, Word, etc.).
• Previous experience in Customer Support or Call Centre roles is highly preferred.
• Exceptional multitasking abilities with the skill to prioritize and manage time effectively.
• A distinctive personality and a great sense of humor will be highly valued.