Concierge (Central)

• Served as the first point of contact for members and guests, delivering professional, personalised, and high-quality customer service.

• Managed membership administration, including applications, member records, billing coordination, CRM updates, and reservation bookings for dining, events, and club facilities.

• Handled member enquiries, feedback, and service recovery matters promptly while building strong relationships to enhance member engagement and satisfaction.

• Coordinated communication of club events, promotions, updates, and member privileges across various channels and supported the execution of member activities and lifestyle experiences.

• Supported daily club operations, including front-of-house coordination, event setup assistance, F&B service operations, and seamless coordination between concierge and operational teams.

• Maintained accurate operational records, managed digital member portals and reservation systems, and ensured hospitality and presentation standards were upheld across all member-facing areas.

Requirement:

• Education related to customer service in hospitality or related industry

Additional Information:

• Up to $3500

• Located at Raffles Place

• Shift work, Monday to Friday, Saturday (only if there is event or appointment)

We regret that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Remus Gan | Registration No: R21102972