Regional Customer Service Engineer (Tuas)

JOB DESCRIPTION:

Department: Quality Assurance

Report to: Section Head of Regional Customer Service (RCS)

Functional Relationships with: Equipment Engineering, Yield Engineering, Production, Product Design,

Procurement, Production Planning, Customers and Related Business Partners, including those based in

China.

POSITION PROFILE:

Based in: Singapore

Job site: Tuas

Successful candidate will:

The successful candidate will support the RCS (QA) Team in maintaining and improving quality assurance activities for Tuas operations.

KEY DUTIES & RESPONSIBILITIES:

Communication and Quality Interface with Customers and Related Business Partner

• Serve as the primary quality contact for assigned customers and related business partners, including those based in China. Manage quality enquiries, technical discussions, escalation updates, investigation reports and other customer-quality communications in a timely and professional manner.

Customer Complaint, Customer 8D and Final Closure Ownership

• Receive and assess customer complaints, initiate containment and risk assessment, lead root-cause investigations, prepare 8D and CAPA reports, verify corrective-action effectiveness, and follow up with customers until acceptance and formal closure.

Customer Return and Failed-Sample Control

• Receive, identify, quarantine, trace and document returned cells, modules, battery packs and failed samples. Arrange approved testing, failure analysis and disposition in compliance with product safety, handling, storage and transportation procedures.

Customer Audit, Qualification and Change-Control Support

• Prepare and conduct customer audits, site visits, product qualification and requalification activities. Prepare supporting evidence, close audit findings, assess customer impact from product or process changes, and obtain required customer notification or approval before implementation

Customer Quality Performance Monitoring and Improvement

• Compile, analyse and report customer-quality indicators, including complaints, PPM/DPPM, return rates, repeat failures, response timelines, 8D status, cost of poor quality and customer scorecard results. Implement assigned improvement actions and update relevant FMEA, control plans, inspection methods and procedures.

ABILITY/COMPETENCY REQUIRED:

• Bachelor's degree in Electronics, Electrical, Mechanical, Computer, Industrial, Quality Engineering or equivalent. Diploma holders with relevant QA/QC, manufacturing or engineering experience may be considered.

• Positive attitude with good interpersonal and communication skills.

• Proficiency in English and Chinese is required to support effective communication with assigned customers and related business partners, including those based in China.

• Ability to handle audits effectively.

• Scientific problem-solving competency.

• Technical and analytical capability