Service Engineer

Job Scope / Responsibilities

We are seeking a dedicated and proactive AV Facilities Management (AVFM) Service Engineer to oversee the operations, maintenance, and performance of audiovisual (AV) systems and AV-related facilities. This role focuses solely on the functionality and upkeep of AV equipment and environments at client sites or venues, ensuring optimal performance, availability, and user satisfaction.

Key Responsibilities

• Conduct routine inspections, testing, and preventive maintenance for AV systems including displays, projectors, sound systems, AV racks, control processors, and conferencing equipment.

• Ensure the readiness, cleanliness, and operational integrity of AV rooms, event spaces, control rooms, and media walls.

• Oversee daily AV operations to ensure system reliability and seamless user experiences.

• Provide technical support and perform first-level troubleshooting for AV-related faults.

• Monitor system performance and user feedback to identify and address recurring issues.

• Maintain detailed documentation, including AV asset inventories, system diagrams, maintenance logs, and service reports.

• Liaise with AV vendors, OEMs, and system integrators for servicing, repairs, or system upgrades.

• Support AV setups, rehearsals, and live operations for onsite events and functions as required.

• Ensure all AV work and environments adhere to workplace safety standards and client-specific requirements.

• Contribute to the documentation of AV workflows, SOPs, and best practices.

Requirements

• Diploma or equivalent certification in Audio Visual Technology, Engineering, or a related field.

• Strong troubleshooting and problem-solving skills in AV systems and components.

• Excellent communication and interpersonal skills for client-facing interactions.

• Self-motivated and able to work independently or as part of a site-based team.

• Willing to work on rotational shifts, be on standby, or support events on weekends/public holidays, depending on operational needs.