Operation Executive

Responsibilities

• Plan and schedule daily jobs, set priorities, monitor job progress and track schedules to ensure timely completion.
• Monitor and communicate changes in job status to relevant parties.
• Plan and coordinate the daily deployment of drivers, vehicles and equipment to ensure efficient operations.
• Coordinate and liaise with internal and external customers to ensure timely deliveries and collections.
• Liaise with relevant departments, drivers and customers to ensure smooth execution of all jobs.
• Monitor operational issues and follow up on customers’ complaints, drivers’ feedback and other service-related matters.
• Ensure all records and operational information in the Control Department are updated accurately and promptly.
• Respond to operational issues, ad-hoc requests and urgent matters in a timely and professional manner.
• Perform any other duties and responsibilities as assigned by the management.

Requirements

• Good communication and interpersonal skills, with the ability to communicate effectively with customers, drivers and internal departments.
• Able to respond to ad-hoc requests and urgent operational matters promptly and professionally.
• Able to multitask, prioritise tasks and work effectively in a fast-paced environment.
• Computer literate, organised and able to work independently with minimal supervision.
• Responsible, proactive and able to work under pressure.
• Willing to work on a shift basis, including weekends and public holidays when required.
• Prior experience in logistics, transportation, fleet operations or a control/dispatch environment will be an advantage.

Working Hours

• Shift work required
• Candidates must be willing to work rotating shifts, including weekends and public holidays when required.