Export Customer Service Executive (Airfreight)

Industry: Freight Forwarding

MNC Environment

Permanent role (AWS Guaranteed + Variable Bonus)

Responsibilities:

• Coordinate with overseas stations, customers, and internal stakeholders on shipping instructions and shipment requirements.
• Arrange flight bookings with the procurement team and coordinate shipment collections with customers and transport operations teams.
• Ensure compliance with IATA regulations and company procedures for handling various cargo commodities.
• Track and monitor shipment status, providing timely updates and proactive communication to customers.
• Build and maintain strong working relationships with customers, carriers, customs authorities, warehouses, and internal teams.
• Respond promptly and effectively to customer enquiries, ensuring high levels of service and customer satisfaction.
• Collaborate closely with operations teams to meet customer requirements and service commitments.
• Ensure adherence to customer Standard Operating Procedures (SOPs) and maintain accurate shipment records in the system.
• Monitor shipment progress and operational performance to achieve monthly targets and KPIs.
• Work with the billing team to ensure timely job closure, invoice issuance, and resolution of billing discrepancies.
• Investigate and resolve supplier invoice disputes and shipment-related issues.
• Lead problem-solving initiatives and implement process improvements to enhance operational efficiency and service quality.

Requirements:

• Minimum Diploma in Logistics / Supply Chain or equivalent
• At least 3 - 4 years of experience in Airfreight and familiar with export process
• Good understanding of Incoterms 2010
• Self-discipline, initiative, responsible and independent in a fast-paced environment
• A good team player with good interpersonal and communication skills
• Flexible / Adaptive to changes
• Meticulous to details

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09 PLUS Building Singapore 049705

+65 6950 9747

EA License Number: 02C4944

Registration Number: R1100011

EA Personnel: Carlo Antonio Dela Cruz