Sales Executive

Key Responsibilities

• Identify, prospect, and develop new business opportunities within pharmaceutical, nutraceutical, cosmetics, and related sectors requiring third-party laboratory testing services.

• Manage and grow relationships with existing Ugene Lab customers, acting as their main point of contact for commercial and service-related matters.

• Prepare and issue accurate quotations, proposals, and Quality/Service Agreements in coordination with the Quality and Technical teams, ensuring alignment with customer specifications and regulatory requirements.

• Understand customer testing needs (e.g. test parameters, turnaround time, sample handling requirements) and liaise with the laboratory operations team to confirm feasibility and capacity before committing to customer timelines.

• Coordinate onboarding of new customers, including supporting the review and negotiation of Quality Agreements, NDAs, and related contractual documents with input from Quality and Legal/Compliance as needed.

• Track and manage the sales pipeline, prepare regular sales forecasts and reports, and monitor progress against individual and lab-level revenue targets.

• Handle customer inquiries, complaints, and service issues in the first instance, escalating and coordinating with Quality Assurance and Lab Operations for timely resolution.

• Monitor market trends, competitor activity, and regulatory developments relevant to food and TIC testing services to identify new opportunities and inform pricing/service strategy.

• Support participation in trade shows, industry events, and marketing initiatives to promote Ugene Lab's testing capabilities.

• Maintain accurate and up-to-date customer and opportunity records in the CRM system.

• Work collaboratively with CTI Group's broader international sales and business development network to identify cross-selling opportunities across the group's testing service portfolio.
• Conduct regular customer visits, technical-commercial presentations, and business reviews to strengthen customer relationships and identify & develop new opportunities.
• Coordinate responses to customer RFQs, tenders, and supplier qualification activities.

Qualifications, skill & competencies

• Diploma or Bachelor's degree in Life Sciences, Chemistry, Biotechnology, Business, or a related field.

• 3+ years of sales or business development experience.

• Proven track record of meeting or exceeding sales targets.

• Strong interpersonal and relationship-building skills, with the ability to engage confidently with technical and non-technical stakeholders.

• Good commercial acumen and consultative selling approach.

• Strong organizational skills with the ability to manage multiple customer accounts and priorities simultaneously.

• Self-motivated, results-driven, and comfortable working both independently and cross-functionally with Quality, Operations, and Lab Management teams.

• High attention to detail, particularly given the regulated nature of testing services.
• Excellent verbal, written, and presentation skills.