Tenancy Management Lead

Role Summary

We are seeking an experienced and proactive Tenancy Management Lead to lead a tenancy management team. The role is responsible for overseeing tenancy operations, maximising occupancy, managing tenant relationships, driving leasing and marketing initiatives, and ensuring effective administration of tenancy-related matters across the portfolio.

The successful candidate will play a key role in enhancing utilisation of the property portfolio while maintaining excellent tenant experience and operational efficiency.

Key Responsibilities

Tenancy & Occupancy Management

• Manage the full tenancy lifecycle, including tenant sourcing, onboarding, renewals and exits.

• Develop and implement strategies to maintain healthy occupancy levels and maximise utilisation of available spaces.

• Monitor tenancy performance and provide recommendations to improve occupancy and rental returns.

• Review tenant mix and identify opportunities to strengthen the portfolio.

Leasing & Marketing

• Drive marketing and promotional efforts to attract suitable tenants.

• Conduct market assessments and identify potential leasing opportunities.

• Engage prospective tenants and facilitate leasing discussions.

• Support rental reviews and market positioning exercises.

Tenant & Stakeholder Management

• Serve as the key point of contact for tenants and stakeholders.

• Build and maintain positive working relationships with tenants.

• Address tenancy-related enquiries, issues and feedback promptly and professionally.

• Coordinate with internal departments and external stakeholders on tenancy matters.

Lease Administration & Financial Management

• Oversee preparation, administration and maintenance of tenancy agreements and related documentation.

• Ensure timely billing, invoicing and rental collection.

• Monitor arrears and follow up on outstanding payments.

• Maintain accurate tenancy records, reports and databases.

• Ensure compliance with tenancy policies, procedures and regulatory requirements.

Team Leadership

• Lead, manage and develop the tenancy management team.

• Establish clear processes, work procedures and service standards.

• Monitor team performance and drive continuous improvement initiatives.

• Foster a collaborative and service-oriented culture within the team.

Requirements

• Degree or Diploma in Property Management, Real Estate, Business Administration or related discipline.

• Minimum 5 years of relevant experience in tenancy management, property management, leasing or estate management.

• Experience managing commercial, industrial, retail or mixed-use properties would be an advantage.

• Proven ability to manage tenancy operations and stakeholder relationships.

• Strong understanding of lease administration, rental management and billing processes.

• Demonstrated experience in leading or supervising a team.

• Good analytical, communication and negotiation skills.

• Proficient in Microsoft Office applications and tenancy/property management systems.

Preferred Attributes

• Strong customer and stakeholder management skills.

• Commercially aware with an understanding of occupancy and utilisation objectives.

• Process-driven and detail-oriented.

• Able to work independently while leading cross-functional teams.

• Positive and resilient leader capable of building a new team and function.