Operations Manager

1. Procurement & Sourcing

• Identify, evaluate, and select suppliers for medical and non-medical supplies (e.g., medications, PPE, food, cleaning supplies, equipment).

• Negotiate contracts, pricing, and terms with vendors.

• Ensure continuous supply of critical items without shortages.

2. Inventory Management

• Oversee inventory levels to prevent overstocking or stockouts.

• Implement inventory control systems and regular audits.

• Coordinate with nursing and operations teams to forecast demand.

3. Vendor Management

• Maintain strong relationships with suppliers and service providers.

• Monitor vendor performance (quality, delivery, pricing).

• Resolve issues related to delays, quality concerns, or discrepancies.

4. Compliance & Quality Assurance

• Ensure all purchases comply with healthcare regulations and standards.

• Verify that medical supplies meet safety and regulatory requirements.

• Maintain proper documentation for audits and inspections.

5. Budget & Cost Control

• Develop and manage procurement budgets.

• Identify cost-saving opportunities without compromising quality of care.

• Track spending and prepare procurement reports.

6. Coordination & Communication

• Work closely with nursing staff, finance, and administration.

• Align procurement activities with patient care needs and operational priorities.

• Support emergency procurement during critical situations (e.g., outbreaks).

7. Front Office & Transport

• Oversee the Front Office function, such as call inquiries and visitor management.

• Ensure staff in the operation teams are trained and competent.

• Work with Centralised Transport Services (CTS) to ensure residents’ transport needs for medical appointments are met.

• Work with CTS to ensure that transport resources are efficiently used.

• Maintain a record of transport requests and communicate with CTS for the fulfillment of these requests.

Others

• · Take on special project e.g., Contract Management, Special Business Development, Procurement

• · Undertake any other responsibilities as directed by Management of the Company

Requirement

Qualification

• · Bachelor Degree/Diploma in related discipline

Experience

• · At least 8 years of relevant work experience

Leadership, Functional Competencies, Professional License

• Communication and relationship management skills

• Leadership skills