Student Hostel Officer

Student Hostel Officer

We are looking for a responsible, caring and service-oriented Student Hostel Officer with excellent communication and interpersonal skills to join our team.

This role involves more than managing the day-to-day operations and safety of a student hostel. A key part of the position is communicating effectively with students, parents, education agents and other relevant parties, while supporting students' daily needs and maintaining appropriate hostel rules, discipline and a positive living environment.

We are looking for someone who is emotionally intelligent, patient, attentive, approachable and able to communicate extremely well, while maintaining the right balance between customer service and student management.

Key Responsibilities

1. Student Check-in and Room Management

• Arrange student check-ins, check-outs and room allocations;

• Help students familiarise themselves with the hostel environment, facilities and house rules;

• Coordinate room changes and other accommodation arrangements when required.

2. Student Management and Welfare

• Maintain regular communication with students and understand their day-to-day needs and concerns;

• Provide appropriate assistance and support when students encounter difficulties;

• Build positive relationships with students while maintaining proper hostel discipline and order;

• Communicate and manage breaches of hostel rules in a calm, reasonable and effective manner.

3. Communication with Parents and Third Parties

• Maintain effective and professional communication with parents, education agents and other relevant parties;

• Respond promptly and professionally to accommodation-related enquiries and feedback;

• Handle concerns and complaints appropriately and report important matters to management in a timely manner.

4. Safety Management

• Conduct regular checks of hostel common areas and safety facilities;

• Ensure that CCTV systems, access control systems and other relevant facilities are functioning properly;

• Monitor unusual situations or activities within the hostel and take appropriate action when necessary.

5. Cleanliness and Environment Management

• Monitor the cleanliness and hygiene of hostel common areas;

• Coordinate with cleaning staff to ensure that the hostel remains clean, comfortable and well maintained;

• Conduct regular checks on rooms, common areas and shared facilities.

6. Maintenance and Facilities Management

• Record and follow up promptly on maintenance and repair issues;

• Coordinate with maintenance personnel and relevant vendors to ensure that issues are resolved in a timely manner.

7. Emergency and Incident Handling

• Handle situations such as student illness, disputes, safety incidents and other emergencies;

• Contact parents, schools, management or relevant parties when necessary;

• Maintain proper incident records and follow up on cases until they are resolved.

8. General Hostel Operations

• Assist with accommodation records, student information and basic administrative duties;

• Support other day-to-day hostel operational matters as required.

Requirements

• Excellent communication and interpersonal skills are essential;

• Good spoken Mandarin and basic English communication skills;

• High emotional intelligence (EQ), with the ability to communicate effectively with young students, listen carefully and understand different perspectives;

• Strong customer service mindset, with the ability to communicate patiently and professionally with students, parents and education agents;

• Responsible, caring, patient, attentive and dependable;

• Able to maintain appropriate boundaries and rules without being unnecessarily harsh or confrontational;

• Able to strike a good balance between serving students as customers and managing them as hostel residents;

• Calm and mature when handling difficult situations, with good judgement and problem-solving skills;

• Able to manage student disputes, complaints and unexpected situations appropriately;

• Able to work well as part of a team and report important matters to management promptly;

• Basic computer skills, such as using WhatsApp, email, Microsoft Word/Excel and simple online systems;

• Previous experience in student services, hostel management, education, customer service, hotels, serviced apartments or related fields will be an advantage.

Working Hours：1:00 PM – 10:00 PM

5 working days per week, with 2 rest days per week:

• 1 rest day on a weekend;

• 1 rest day on a weekday.

Rest days will be arranged according to the hostel's operational requirements.

Work Location：Near Boon Keng

Salary：S$2,300 – S$2,500 per month

Salary will be commensurate with relevant experience and capabilities.

Who We Are Looking For

We are not simply looking for someone to be “on duty” at the hostel. We are looking for someone who can genuinely manage both student services and hostel operations.

Our students are our customers and should be treated with respect, care and patience. At the same time, a student hostel is a shared living environment, and the Hostel Officer must be able to establish appropriate boundaries, communicate rules clearly, resolve problems and maintain a safe and orderly environment.

If you enjoy working with young people, have excellent people skills, remain calm under pressure, take responsibility seriously and enjoy helping others solve problems, you may be a good fit for this role.

学生宿舍管理员

我们正在招聘一名有责任心、有爱心、具备良好服务意识，并拥有非常优秀沟通能力的学生宿舍管理员加入我们的团队。

这个岗位不仅负责学生宿舍的日常运营及安全管理，更重要的是需要与学生、家长、教育代理及其他相关第三方保持良好沟通，在照顾学生日常生活需求的同时，也能够建立适当的宿舍规则、维持秩序，并营造一个安全、舒适、友善的住宿环境。

我们希望寻找一位EQ较高、耐心细致、亲和力强、善于沟通、有原则，同时具备良好客户服务意识的伙伴。

工作内容

1. 学生入住及房间管理

• 安排学生入住、退宿及房间分配；
• 协助学生熟悉宿舍环境、设施及住宿规定；
• 跟进住宿期间涉及的房间调整及其他住宿安排。

2. 学生日常管理与关怀

• 与学生保持定期沟通，了解学生住宿期间的日常情况及需求；
• 在学生遇到问题或困难时，给予适当的帮助和支持；
• 与学生建立良好的关系，同时维护宿舍应有的管理秩序；
• 对违反宿舍规定的情况，以冷静、合理及有效的方式进行沟通和处理。

3. 家长及第三方沟通

• 与学生家长、教育代理及其他相关第三方保持良好及专业的沟通；
• 及时回应住宿相关的问题、意见及反馈；
• 妥善处理学生或家长提出的问题及投诉；
• 对重要事项及时向公司管理层汇报。

4. 安全管理

• 定期检查宿舍公共区域及安全设施；
• 确保监控设备、门禁系统及其他相关设施正常运作；
• 留意宿舍内的异常情况，并在有需要时及时采取适当措施。

5. 卫生及环境管理

• 监督宿舍公共区域的清洁及卫生情况；
• 与清洁人员协调，确保宿舍环境整洁、舒适；
• 定期检查房间、公共区域及共用设施的使用情况。

6. 维修及设施管理

• 及时记录及跟进宿舍设施损坏、维修及维护事项；
• 与维修人员或相关供应商进行协调，确保问题及时得到解决。

7. 突发及紧急事件处理

• 处理学生身体不适、住宿纠纷、安全事件及其他突发情况；
• 根据实际情况及时联系家长、学校、公司负责人或其他相关机构；
• 做好相关事件记录及后续跟进工作。

8. 其他宿舍日常运营工作

• 协助完成住宿记录、学生资料及基本行政工作；
• 配合公司完成其他宿舍日常运营相关工作。

任职要求

• 必须具备非常优秀的沟通能力及人际交往能力；
• 非常好的中文沟通能力，并具备基本英文沟通能力；
• EQ高，善于与年轻学生沟通，懂得倾听及换位思考；
• 具备良好的客户服务意识，能够耐心、专业地与学生、家长及教育代理进行沟通；
• 有责任心、有爱心、有耐心，做事细心、可靠；
• 有原则但不过于强硬，能够合理建立界限并执行宿舍规则；
• 能够在“为学生提供服务”与“做好宿舍管理”之间取得良好平衡；
• 遇到问题时能够保持冷静，不情绪化，并具备良好的判断及解决问题能力；
• 能够妥善处理学生之间的矛盾、投诉及突发状况；
• 具备团队合作精神，并能够及时向公司汇报重要事项；
• 具备基本电脑操作能力，例如使用：WhatsApp、电子邮件、Microsoft Word和Excel；
• 有学生管理、宿舍管理、学校、教育、客服、酒店、公寓管理或其他相关工作经验者优先。

工作时间：13:00 – 22:00

每周工作5天，每周休息2天：

• 1天安排在周末；
• 1天安排在平日。

具体休息日将根据宿舍运营安排进行协调。

工作地点：Boon Keng附近

薪资：S$2,300 – S$2,500 / 月

具体薪资将根据相关工作经验及个人能力而定。

我们希望找到怎样的人

我们寻找的并不是一位单纯负责“值班”的宿舍管理员，而是一位能够真正做好学生服务与宿舍运营管理的人。

住宿学生是我们的客户，因此需要给予他们足够的尊重、关心、耐心和支持。

与此同时，学生宿舍也是一个集体生活环境，因此宿舍管理员必须能够清楚地建立适当的界限和规则，在学生出现问题时进行有效沟通，妥善处理矛盾，并维护宿舍的安全与秩序。

如果你喜欢与年轻人相处，拥有非常好的沟通能力，遇事冷静、有责任感，并且乐于帮助别人解决问题，我们欢迎你加入我们的团队。