Customer Service Coordinator

Company Overview

Infinity Global partners with the world's most iconic luxury brands to deliver innovative, sustainable, and personalized brand solutions. Acting as an extension of our clients' teams, we provide end-to-end services spanning packaging development, sourcing, manufacturing, global supply chain management, inventory management, distribution, and business intelligence.

At Infinity Global, we are committed to developing our employees while helping them achieve their career goals. When possible, we prefer to promote from within and have a strong desire to see our employees succeed. We seek candidates who are enthusiastic, hardworking, team-oriented, and motivated to solve complex problems.

Job Summary

The Customer Service Coordinator is an Entry-Level role that supports the Accounts Team and retail customers by ensuring accurate, timely sales order processing and serving as a key contact for customer service inquiries to facilitate smooth daily operations.

Responsibilities

• Process sales orders, returns, and cancellations accurately using internal ERP software to maintain order integrity.
• Respond promptly and accurately to customer inquiries to deliver exceptional service and resolve issues.
• Generate and distribute order acknowledgements to customers to confirm order details.
• Coordinate with internal departments, third-party logistics providers, and customers to ensure timely order processing, delivery, and invoicing.
• Analyze customer inquiries, research solutions, and provide actionable recommendations to the Account Manager.
• Collaborate with the Account Team to monitor inventory levels and support inventory management.
• Approve and release sales orders for warehouse fulfillment and prepare necessary shipping documentation.
• Maintain comprehensive product and account knowledge to offer informed suggestions to the Account Manager.
• Prepare detailed account-related reports for review by the Account Manager.
• Assist the Account Team with daily operational tasks to support overall account management.

Required Qualifications:

• Diploma/Degree in Business or related field.
• Demonstrated experience of 1-2 years in a high-volume, fast-paced customer service role.
• Proficiency in Microsoft Office applications including PowerPoint, Excel, Outlook, and Word.
• Strong verbal and written communication skills.
• Excellent organizational skills with the ability to multitask and prioritize urgent tasks effectively.
• Ability to quickly self-train on software programs such as SharePoint, Yellowfin, and Pentaho.
• Knowledge of metric system, multi-currency transactions, time zones, and geography.

Advantageous Qualifications:

• Proficiency/Fluency in additional languages such as Mandarin Chinese, Korean and Japanese is advantageous to support our internationally-diverse customers and other stakeholders.
• Experience with report generating software such as Pentaho preferred.

Benefits

• Competitive compensation and benefits package including 14 vacation days and supplementary health insurance by Singlife.
• Convenient office location near Robertson Quay with easy access to public transport.

Learn more about this role here:
https://careers.infinityglobal.com/jobs/671575-customer-service-coordinator/f3207363-891a-4330-a0cb-8d0d858694b6