Senior Claims Executive, Motor - Up to S$5.5k

Job Description:

• Advise policyholders and claimants on policy and claims related matters.
• Able to negotiate and settle claims with Third Party claimants, insurers, lawyers and workshops accurately and timely.
• Ensure each claim is assessed correctly in accordance to policy coverage and within the Authority Limit given, with adequate reserve set.
• Ensure all correspondences and enquires, including complaints, are well managed and responded to in a timely manner with excellent claims service.
• Liaise effectively with service providers and provide the required support to them, with the objective of delivering quality claims service experience.
• Review claim files.
• Perform other duties as assigned.

Requirements:

• 5 yrs years of related experience in GI. Claims experience minimum 3yrs handling complex motor claims. Skills to mentor junior staff
• Strong understanding of claims-related SOP. Complete knowledge of related insurance products and services with mindset and ability for oversight of IT development projects. Experience in management of Customer Satisfaction-related issues
• Able to professionally communicate with various levels of customers (internal and external).
• Business acumen, with excellent customer service and interpersonal skills
• Self-motivated, reliable and able to work independently
• Able to work and adapt in a rapidly changing environment
• Strong process orientation with analytical and deductive reasoning skills
• Strong organizational, time management and prioritization skills

Kindly apply online or send your application to [email protected]

EA: 15C7572

ID: R23115267