IT Internship (Tech Refresh)

1. Device Imaging & Deployment

Perform OS imaging and cloning of desktops/laptops using standard imaging tools (e.g., SCCM, MDT, Intune, or equivalent).

Prepare and configure devices according to company standards.

Conduct hardware setup, installation, and deployment for end users.

Execute tech refresh projects, including new device rollout and old device collection.

2. Data Migration

Perform user profile backup and data migration (local and network).

Ensure integrity and completeness of migrated data.

Troubleshoot migration-related issues.

Support email, application, and profile restoration.

3. End-User Support

Provide onsite and remote Level 1/Level 2 desktop support.

Troubleshoot hardware, software, printer, and network-related issues.

Support Windows OS, Microsoft Office, and common enterprise applications.

Handle user queries in a professional and timely manner.

4. Asset & Inventory Management

Maintain accurate IT asset records.

Track device issuance and returns.

Coordinate device sanitization and re-imaging processes.

5. Project Support

Support IT rollout projects, migrations, and system upgrades.

Follow project timelines and deployment schedules.

Work closely with project managers, engineers, and stakeholders.