Senior IT Infrastructure Support Engineer

We are looking for an experienced Senior IT Infrastructure Support Engineer to join the regional IT infrastructure team for one of our global logistics clients.

This is a hands-on technical role covering end-user support, Microsoft infrastructure, cloud, networking, security and IT operations. The successful candidate will act as a senior escalation point for complex technical issues while supporting the service desk and guiding junior engineers.

Key Responsibilities

• Provide hands-on onsite and remote support for laptops, mobile devices, business applications, printers and other IT equipment.
• Administer and troubleshoot Microsoft 365, Windows Server, Microsoft Azure and Microsoft SQL environments.
• Perform system administration and troubleshooting in a hybrid cloud infrastructure.
• Monitor system and infrastructure performance, identify potential bottlenecks and implement or recommend technical improvements.
• Perform Windows/server patching, system updates and security hardening to maintain system availability and protect against cybersecurity threats.
• Manage and troubleshoot network connectivity and infrastructure-related issues.
• Support data management, backup and recovery activities across cloud systems and applications.
• Investigate and resolve complex incidents, carrying out root-cause analysis and working with vendors or technology teams where required.
• Participate in Vulnerability Assessment & Penetration Testing (VAPT) and IT audit activities, including technical remediation and follow-up.
• Support the planning and execution of IT Disaster Recovery (DR) exercises.
• Work with vendors and technology partners on technical issues, maintenance, procurement and infrastructure improvements.
• Monitor the IT service desk queue and ensure incidents are resolved within agreed SLA requirements.
• Provide technical guidance, coaching and troubleshooting support to junior IT engineers.
• Take responsibility for service desk operations when required, including coordination of workloads, escalations and team activities.
• Participate in a 24x7x365 standby rotation and provide after-hours technical support for urgent regional incidents.

Requirements

• Diploma or Bachelor's Degree in IT, Computer Science, Computing or a related discipline.
• Minimum 5 years of IT experience, with strong hands-on experience in IT infrastructure and technical support.
• Strong technical knowledge of Microsoft 365, Windows Server, Azure and networking.
• Hands-on experience troubleshooting desktop, server, cloud, SaaS, network and security environments.
• Experience with system administration, patching, backup/recovery and infrastructure troubleshooting.
• Familiarity with IT service management platforms such as ServiceNow, Freshservice or similar.
• Good understanding of incident management, SLA and ITIL practices.
• Experience with cybersecurity, vulnerability management, VAPT or IT audit activities will be advantageous.
• Previous experience guiding, mentoring or supervising junior IT support engineers.
• Willing to participate in standby and after-hours support.

Technical Skills

Candidates with experience in the following areas will be highly relevant:

Microsoft:
Microsoft 365 | Windows Server | Azure | Microsoft SQL | Active Directory

Infrastructure:
Server Administration | Networking | System Patching | Backup & Recovery | Disaster Recovery

End User:
Windows | Hardware Troubleshooting | Mobile Devices | Printers | Business Applications

Security:
Vulnerability Management | VAPT | Security Hardening | Antivirus

IT Operations:
ServiceNow / Freshservice | SLA Management | Incident Management | Vendor Management

To apply, please send your cv to [email protected].

We regret that only shortlisted candidates will be notified. Thank you for your understanding!