Customer Experience Manager

The Responsibilities:

• To oversee/manage all incoming after Sales Service escalations.
• Improve Customer Service level.
• Train new staffs on Customer handling skill sets.
• Handled all completed surveys, analysis and assist all complaints customers when needed.
• Respond within one working day, to come out with a solution (swap/refund).

The Requirements:

• At least 5 years of working experience in a similar role.
• Have technical knowledge of IT products.
• Great communication and writing skills.
• Ability to perform within tight deadline in responding to customers' enquiries.
• Ability to provide seamless Customer's experience.