AB03 - Customer Relations Specialist

Position Title : Customer Relations Specialist

Working days : Monday to Friday

Working hours : 8:30 AM – 6:15 PM (44 hours/week)

Salary : $3,500 – $4,000 per month + Commission

Location : (Support nearby centre)

• Choa Chu Kang ↔ Choa Chu Kang
• Woodlands ↔ Hougang
• Pandan Valley ↔ Jurong East

Key Responsibilities:

1. Lead Management & Conversion

• Engage inbound and outbound leads (calls, walk-ins, digital enquiries)

• Build rapport with parents and understand their needs

• Present the school’s value proposition, curriculum, and programmes

• Drive conversion of leads into centre visits and enrolments

2. Centre Tours & Sales Closure

• Conduct centre tours for prospective parents

• Communicate curriculum, teaching approach, and child outcomes

• Take full ownership of closing enrolments, including follow-ups and securing

commitment

3. Customer Experience Excellence

• Deliver a premium experience for every parent interaction

• Ensure timely and consistent follow-ups before and after visits

• Build long-term relationships with parents to support retention and referrals

• Act as the primary point of contact for parents throughout their journey

4. Brand Representation

• Represent the centre brand

• Ensure consistency in messaging and service delivery aligned with brand values

5. Performance & Targets

• Achieve and exceed individual targets for:

o Lead-to-visit conversion

o Visit show-up rates

o Enrolments

• Maintain accurate tracking of leads, follow-ups, and outcomes

• Continuously improve conversion performance through feedback and learning

Requirements:

• Diploma holder
• 3 years of sales experience, preferably in EC Industry
• Willing to work weekends as required (to support parent visits)

If you are keen to apply, please send me your resume and job applied for on WhatsApp at 9789 3505 or email me at [email protected] (˶ᵔ ᵕ ᵔ˶)

❄️Anabel Boon Xue Qi | Recruitment Consultant (R25159272) |📍The Supreme HR Advisory EA No: 14C7279