Technical Support Specialist - Semiconductor Equipment

Technical Product Management

• Collects process / production / competitor data at customer site
• Scouts and reports new product ideas and innovation with the goal to enhance the product and service portfolio
• Provides support for MMA model introduction (launching, demo, Semi shows)
• Conducts feasibility studies and sample bonding
• Engages in R&D projects during product definition / requirement engineering, In-house and customer testing
• Collaborate with R&D in defining new features and CIP requirements; both software and hardware
• Participation in the development of new or the extension of existing hardware and software modules according to current or future customer requirements (analysis, modelling, calculation, measurement, qualification)
• Carry out internal acceptance test of new features and CIP developed by R&D
• Builds-up technical know-how on product / problem solving via structured knowledge transfer between the Product Line, the R&D team and the different regional support centers
• Defines SW requirements (JIRA) for new modules and features (Requirement Engineering)

Pre- & After Sales Support

• Conducts evaluations, benchmarks and demos
• Support Sales and CPMs during Pre-Sales activities
• Establishes good customer relationship on technical level with all key accounts assigned
• Provides Technical Info and Updates to CPMs and Sales

Technical Support, 3rd Level support

• Coordinates and provides technical solutions / problems solving on customer issues in collaboration with Customer Support Asia (2nd level support)

Know How Transfer

• Troubleshoots and maintains demo equipment if necessary
• Conducts training on existing and future DA platforms to FSE’s and customers
• Supports Documentation and Manual writing activities

Education

• Minimum 5 years of experience as a support engineer
• Experience within semiconductor backend Industry
• Diploma or degree in Mechanical- Electrical or Mechatronic Engineering
  

Work experience

• Minimum 3 years of experience in a complex technical environment, 2 years in Product Support environment with customer engagement
• Experience within semiconductor backend industry
• Comprehensive experience on Datacon 2200 platform

Expertise and methodology

• Good PC, MS-Office and Excel knowledge