Client Experience & Loyalty Engagement (10am - 6pm | 5 Days) – WLWHV

Customer Loyalty Executive
5 days (Mon - Fri)
10am - 6pm
$ 2500 - $ 3000

Responsibilities:

• Personally reach out to customers after their purchase via email, SMS or other communication channels.

• Write warm and personalized messages based on each customer's purchase and journey.

• Follow up with new customers after their product has been delivered.

• Maintain and update customer information, birthdays, important dates, and engagement records.

• Coordinate birthday greetings, appreciation messages, gifts and other customer initiatives.

• Support and grow our global Ambassador Program.

• Come up with creative ideas to engage customers and strengthen brand loyalty.

• Use AI / digital tools to assist with writing, personalization, organization and customer engagement.

• Track customer responses and feedback and identify ways we can improve the customer experience.

• Work closely with our Marketing, Operations and Management teams on customer-related initiatives.
  

Requirements:

• Diploma or Degree in Business, Marketing, Communications, Hospitality, Customer Experience or a related field.

• Training provided and candidates with 1 – 2 years of experience are welcome.

• Comfortable using AI tools for everyday work.

• Familiarity with social media, CRM systems, Canva, email marketing or automation tools is a plus.

• An interest in luxury, watches, fashion, hospitality or lifestyle brands would be an advantage.

Interested applicants may also submit their resumes to (willisthesupremehr#gmail.com). Our consultant will assist in matching qualified candidates with suitable opportunities among our clients. No charges will be incurred by candidates for any services provided.

Lee Wang Hui (Reg No: R26163478)
The Supreme HR Advisory Pte Ltd (Reg No: 14C7279)