Application Support Specialist

🔍 Job Overview

We are seeking a detail-oriented and proactive Application Support Specialist to join our IT team. You will be responsible for supporting and troubleshooting business applications. This role requires good communication skills with entry-level technical proficiency to ensure users receive the highest level of support with excellent customer satisfaction.

🛠️ Roles & Responsibilities

• Provide Level 1 support for business applications, assisting, advising and resolving user-reported queries and issues related to system usage and functional issues encountered, promptly.
• Communicate with users via ticketing system, email, phone and/or messaging platforms.
• Manage incident, problem, and change tickets using tools such as Redmine.
• Assist in making minor adjustments to user settings or system configurations as requested and required. Collaborate and coordinate with cross-functional teams to ensure optimal system performance.
• Troubleshoot and escalate complex issues to Level 2 support when necessary.
• Ensure that all support activities comply with the agreed Service Level Agreement (SLA), IT policies and security standards that have been set out internally and by the client.
• Maintain and update user guides, FAQs and support guides.
• Provide system setup, training and testing support during system roll-out.

✅ Requirements

Education:

• Diploma or Bachelor’s degree.

Experience and Skills:

• 2-3 years of experience in an application support, IT helpdesk, or similar customer-servicing role.
• Experience working in a production support environment will be an advantage.
• Experience and proficient in learning, navigating and using web-based business application systems.
• Attention to detail.
• Able to grasp business domain concepts quicky.
• Strong analytical and troubleshooting skills.
• Good verbal and written communication abilities.
• Customer-focused mindset with the ability to handle pressure and tight deadlines.
• Ability to work independently and as part of a team.

🎯 What We Offer

• Competitive salary and benefits.
• A collaborative and supportive work environment.
• Flexible working arrangements (hybrid mode).

To Apply:
Apply through Careers Future Portal or alternatively, please send your resume and a brief cover letter to [email protected] with the subject line: Application Support Specialist – [Your Name].

We regret to inform that only shortlisted candidates will be notified.