Business Operations Analyst - East

Job Responsibilities

• Support business transformation and operational excellence initiatives by contributing to process improvements, governance frameworks, performance managemen systems, and operating model enhancements.
• Conduct data analysis and market research to identify trends, generate actionable insights, and support strategic and operational decision-making.
• Prepare and deliver reports, dashboards, and presentations to communicate project updates, business performance, findings, and recommendations to management and leadership teams.
• Manage sales operations and performance tracking, including sales reporting, KPI monitoring, commission and incentive verification, and analysis to support business growth.
• Coordinate operational activities and business initiatives, including store openings and closures, product launches, events, permit management, and regulatory requirements.
• Manage relationships with agencies, vendors, and suppliers, including Brand Ambassador administration, resource coordination, performance monitoring, and service delivery oversight.
• Collaborate with internal stakeholders and cross-functional teams to ensure compliance with contractual obligations, company policies, retail standards, customs regulations, and operational procedures.
• Drive operational efficiency and administrative effectiveness through process optimization, issue resolution, invoice and payment management, and continuous improvement initiatives.

Job Requirements

• Diploma holder and above
• At least 1 year of relevant experience in the FMCG, retail, or travel retail industry.
• Proficient in Microsoft Excel, including advanced functions such as formulas, PivotTables, and data analysis techniques.

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