Service Partner Library Officer, Clementi (Contract: 18 Sep 2026 to 31 Dec 2026)

Contract Duration

· 18 September 2026 to 31 December 2026

Working Location

· Clementi

Working Arrangement

• 5 working days (Mon, Tue, Fri, Sat & Sun): 6 hours per day (As per scheduled by client)
• Break: 1 hour

Offered Salary

· $16.70 per hour

Requirements

· GCE ‘O’ Level

· Good interpersonal and communication skills

· Customer service oriented

Job Description

· Managing backend operations within the DO workspace

· Assisting with walk-in inquiries under the No Wrong Door policy, such as membership registration, account and collection matters, program inquiries, e-resources and e-books, NLB Mobile app, PressReader, Libby, Overdrive Wireless@SGX

· Acknowledging and repairing slightly damaged items when patrons insist on borrowing them

· Handling lost and found items, including personal belongings, school/personal books, and both valuable and non-valuable items found in the library

· Issuing collateral for services and handling redemption processes

· Managing incidents and responding to fire alarms when necessary

· Troubleshooting and replenishing Book Bug cards as needed

· Addressing inquiries and feedback related to the Seat Booking System

· Assisting Roving Officers with second-level inquiries, lost child situations, and other duties

Volunteer Management

· Conduct briefings for new volunteers, introducing them to the volunteer-run space and demonstrating tasks such as shelfreading, shelving, and straightening

o Depending on the number of volunteers (less than 5 or 6-10), briefings typically take approximately 15 minutes or 30 minutes, respectively, and may occur every 1-3hours

· Monitor volunteers’ activities and report any issues or incorrect tasks to LOs (Library Officers)

· Address volunteers’ feedback at the end of each shift, which may include concerns about shelf organisation during school holidays or feedback on volunteer behaviour

Other Back-end Support

· Assist in processing various backend logistics

· Manage key movements for vendors and maintain visitor logs

· Handle and acknowledge deliveries

· Answer calls and operate intercom systems

· Monitor branch environment and operations via CCTV for smooth functioning

· Make public announcements as necessary

· Monitor and troubleshoot systems such as BBS, MMS, catalogues, reservation locker, autosorter, Tumblebooks

· Conduct housekeeping checks, including putting up new posters and replacing outdated ones

· Conduct building checks and report any faults identified

EA License No.: 96C4864

Reg No.: R1106928 TOH LAY HOON (JESSICA)