Senior Benefits Consultant

Key responsibilities

Client relationship and portfolio leadership

• Act as the senior day-to-day relationship lead for an assigned portfolio, building trusted relationships with HR, Finance and senior stakeholders.
• Own the client service plan, renewal calendar, governance rhythm, deliverables, and escalation management for each account.
• Lead renewal strategy discussions, translating client objectives, workforce needs, claims experience and budget considerations into a clear market approach.
• Coordinate placement, insurer engagement, negotiation, implementation and ongoing servicing, ensuring timely and accurate delivery.
• Identify opportunities to strengthen programme design, employee experience, administration and cost efficiency while supporting strong retention and sustainable portfolio growth.
• Oversee complex service or claims escalations, working with internal teams and insurers to achieve clear, well-documented outcomes.

Analytics and consulting

• Analyze claims, utilization, loss ratios, premium movement, employee demographics and benefit design to identify trends, risks and practical opportunities.
• Prepare and present clear renewal reports, programme reviews, benchmarking and executive-ready recommendations that convert data into decisions.
• Advise on plan design, benefit adequacy, market competitiveness, cost-containment options, insurer strategy and implementation considerations.
• Challenge incomplete or inconsistent data, establish sound assumptions and maintain a clear audit trail for calculations and recommendations.
• Contribute to the development of repeatable consulting methodologies, templates and reporting standards across the Employee Benefits practice.

Business development and market engagement

• Partner with the Head of Employee Benefits on prospect acquisition, discovery meetings, tenders, proposals and pitches.
• Assess prospect needs and help shape a differentiated proposition, service model, programme strategy and commercial approach.
• Identify cross-sell and referral opportunities within existing relationships and across the wider business and partner network.
• Maintain strong working relationships with insurers, providers and market partners; remain current on products, pricing, underwriting practices and market developments.
• Support pipeline discipline by maintaining accurate opportunity, activity and forecast information in the relevant systems.

Regional coordination and multinational programmes

• Coordinate selected multi-country assignments using a Singapore-led relationship model and trusted in-country partners.
• Establish clear governance, renewal calendars, responsibilities, reporting standards and escalation routes across participating markets.
• Consolidate country information into regional reporting and provide practical insights on programme consistency, local relevance, costs and emerging risks.
• Support feasibility reviews and client discussions relating to multinational pooling, regional portfolio solutions and other potential financing or purchasing efficiencies.
• Work effectively across time zones and cultures while maintaining accountability for regional deliverables.

Risk, compliance and operational discipline

• Conduct business in accordance with applicable legal, regulatory and company requirements, acting in the best interests of clients and the company.
• Ensure advice, instructions, quotations, negotiations, confirmations, evidencing of cover and material communications are complete, accurate and appropriately recorded.
• Maintain orderly and up-to-date client files and support the safeguarding of client monies in line with company procedures.
• Escalate potential errors and omissions, breaches, complaints, disputes, conflicts or matters that may expose the company to legal or regulatory action promptly.
• Collaborate with Operations, Finance, Compliance, Claims and other stakeholders to improve workflows and deliver a coordinated client experience.
• Provide guidance and quality review support to less-experienced colleagues where required, and deputize for the Head of Employee Benefits on agreed matters.

What you bring

Essential

• At least 7 years of relevant Employee Benefits broking, consulting or client management experience, with substantial exposure to the Singapore local market.
• Demonstrated ownership of complex client relationships, renewals, placement and insurer negotiations.
• Strong analytical capability, including confidence working with claims, utilization, premiums, loss ratios, employee census data and benchmarking.
• Consulting ability to diagnose issues, develop options and present evidence-based recommendations to senior client stakeholders.
• Commercial confidence in prospect meetings, proposals and pitches, with the ability to contribute to new-business conversion and portfolio growth.
• Excellent written and verbal communication, presentation and stakeholder-management skills.
• High standards of accuracy, organization, follow-through and regulatory awareness.
• Proficiency in Microsoft Excel and PowerPoint, with the ability to produce clear, decision-ready analysis and presentations.

Highly desirable

• Experience coordinating employee benefits across multiple APAC markets.
• Working knowledge of multinational pooling, regional portfolio arrangements or global benefits governance.
• Experience with local insured medical, life, personal accident and related employee benefits programmes; exposure to local-plus or IPMI solutions is advantageous.
• Experience supporting benefit harmonization, programme benchmarking, claims analytics, benefit communication or change implementation.
• Relevant insurance or professional qualifications recognized in Singapore.

How success will be measured

• Strong client retention and relationship depth
• Renewals and deliverables completed accurately and on time
• Clear, actionable consulting and analytics outputs
• Contribution to cross-sell, qualified opportunities and pitch conversion
• Effective regional coordination and partner accountability
• Consistent compliance, documentation and operational discipline

The person we are looking for

You are credible with clients, rigorous with detail and comfortable moving between portfolio stewardship, technical broking, analytics and commercial conversations. You do not simply report data: you interpret it, form a point of view and help clients make practical decisions. You are collaborative and hands-on, and you enjoy helping build a growing Employee Benefits practice.

Representing Price Forbes

• Champion the Price Forbes name and values in every interaction with clients, prospects, insurers, partners and colleagues.
• Be collaborative, tenacious, creative and open in the pursuit of practical client solutions.
• Contribute actively to a supportive, accountable and high-quality team culture.

Important note

This job description describes the principal responsibilities of the role but is not exhaustive. Duties may evolve in line with business needs, individual capability and the continued development of the Employee Benefits practice.